Smart Meter Installation Code of Practice (SMICoP)

The Smart Meter Installation Code of Practice (SMICoP) specifies the minimum standards for Code Members to follow in relation to the Customer facing aspects of the installation of Smart Metering Systems.
 

It has been developed to deliver the Licence requirement for Suppliers to follow an approved installation code of practice when installing the first smart meter for domestic and micro-business customers. The specific Licence conditions are:

  • Domestic: Condition 41 of the Standard Electricity Supply Licence and Condition 35 of the Standard Gas Supply Licence.
  • Micro Business: Condition 42 of the Standard Electricity Supply Licence and Condition 36 of the Standard Gas Supply Licence.

The main objectives of the SMICoP are to make sure that the customer receives a high standard of service throughout the installation process, and knows how to use, and benefit from, the smart metering equipment to improve the energy efficiency of their home.

The code sets out the minimum standards to be followed by Suppliers throughout the installation process. The purpose being to support delivery of the behavioural obligations required to meet specific Smart Metering Implementation Programme (BEIS) policies.  These programme policies include offering an In Home Display (IHD), Energy Efficiency Guidance and to provide the opportunity for the Customer to have a demonstration of the Smart Metering System installed (Meters and IHD – if taken).

The SMICoP is a Schedule to the Retail Energy Code (Schedule 16) and can be found in the Digitial REC or the REC Documents section of the REC Portal. A copy of the current version of SMICoP is also be accessed from the link below:

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If you have any questions regarding the the SMICoP please refer to our Frequently Asked Questions page below, or feel free to contact us by emailing enquiries@recmanager.co.uk or call 0800 640 4300 between 9am and 5pm on Monday to Friday. 
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Supplier Performance Reporting

The Smart Meter Installation Code of Practice (SMICoP) is a set of rules that energy suppliers must meet when installing smart meters in homes and small businesses. These rules help ensure that customers receive the information and support they need in order to use their smart meter.

To make sure standards are being met a sample of customers are asked about their experiences after a smart meter is installed at their home or business. Compliance with this code is monitored by the energy regulator Ofgem.

The most recent report, and previous historic reports, can be accessed from the link below:

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