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Non-Processing Days for 2024 not added to CSS
Non-Processing Days for 2024 not added to CSS
Paul Rocke
Created 09/01/24
781219 Views
19/01/2024
Non-Processing Days for 2024 not added to CSS
Final update 19 January 2024
HTML Editor - Full Version
CATEGORY-3 - INC0229872 - Non-Processing Days for 2024 not added to CSS
Update Communication - Published 19 January 2024 (11:00)
Description:
Non-Processing Days for 2024 were not added to CSS prior to the start of the year (bank holidays and weekends).
Any switches with an objection window closure date of 1st, 2nd, 6th, 7th and 8th of January may be impacted. Therefore switches submitted may have not had the full objection period, taking into account bank holidays and weekends.
Analysis on the impacted dates has found that an objection was sent after the objection window closure for 73 switches.
All 73 Impacted switches identified by the CSS provider as being objected outside of the objection window have now had action taken against them and all Incidents have been resolved.
Depending on Market Participants system design and processes, if there are any additional switches that may have triggered objections that were not submitted after the shortened objection window but should have been, Market Participants are advised to raise an incident via the normal process if further investigations or details are required.
As advised, corrective work has been completed and Non-Processing Days have now been added to CSS for 2024 going forward.
Communications and Information:
Post Incident Review will be completed and handed over to DCC Problem Management to track actions, risks and lessons learnt.
No further comms will be issued by DCCMIM.
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Update Communication - Published 17 January 2024 (17:00)
Description:
Non-Processing Days for 2024 were not added to CSS prior to the start of the year (bank holidays and weekends).
Any switches with an objection window closure date of 1st, 2nd, 6th, 7th and 8th of January may be impacted. Therefore switches submitted may have not had the full objection period, taking into account bank holidays and weekends.
Analysis on the impacted dates has found that an objection was sent after the objection window closure for 73 switches.
Incidents have been raised for all of the losing parties with details of the impacted switches, 10 out of 11 have now been resolved. Discussions have been held giving guidance in addressing these switches utilizing the erroneous transfer process if the switch has become active. Market Participants that initially gained have been contacted to ensure that objections are not raised for the 73 switches. To date, 71 of 73 switches have had action taken against them.
Depending on Market Participants system design and processes, if there are any additional switches that may have triggered objections that were not submitted after the shortened objection window but should have been, Market Participants are advised to raise an incident via the normal process if further investigations or details are required.
As advised, corrective work has been completed and Non-Processing Days have now been added to CSS for 2024 going forward.
Communications and Information:
Incidents have been opened for both the losing and gaining suppliers to provide details of the 73 switches that received an objection after the closure of the objection window. 71 of 73 switches have had action taken against them to date.
Impacted switches will be tracked to ensure no issues arise, the next update will be provided 19/01/2024.
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Update Communication - Published 15 January 2024 (16:00)
Description:
Non-Processing Days for 2024 were not added to CSS prior to the start of the year (bank holidays and weekends).
Any switches with an objection window closure date of 1st, 2nd, 6th, 7th and 8th of January may be impacted. Therefore switches submitted may have not had the full objection period, taking into account bank holidays and weekends.
Analysis on the impacted dates has found that an objection was sent after the objection window closure for 73 switches.
Incidents have been raised for all of the losing parties with details of the impacted switches. Discussions have been held giving guidance in addressing these switches utilizing the erroneous transfer process if the switch has become active. Market Participants that initially gained have been contacted to ensure that objections are not raised for the 73 switches. To date, 25 of 73 switches have had action taken against them.
Depending on Market Participants system design and processes, if there are any additional switches that may have triggered objections that were not submitted after the shortened objection window but should have been, Market Participants are advised to raise an incident via the normal process if further investigations or details are required.
As advised, corrective work has been completed and Non-Processing Days have now been added to CSS for 2024 going forward.
Communications and Information:
Incidents have been opened for both the losing and gaining suppliers to provide details of the 73 switches that received an objection after the closure of the objection window. 25 of 73 switches have had action taken against them to date.
Impacted switches will be tracked to ensure no issues arise, the next update will be provided 17/01/2024.
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Update Communication - Published 10 January 2024 (17:00)
Description:
Non-Processing Days for 2024 were not added to CSS prior to the start of the year (bank holidays and weekends).
Any switches with an objection window closure date of 1st, 2nd, 6th, 7th and 8th of January may be impacted. Therefore switches submitted may have not had the full objection period, taking into account bank holidays and weekends.
Analysis on the impacted dates has found that an objection was sent after the objection window closure for 73 switches, the remainder of the switches processed successfully.
Incidents have been raised for all the losing parties with details of the impacted switches, followed by direct contact. Market Participants are advised to submit a switch utilizing the erroneous transfer process as soon as possible to reverse the switch. Market Participants that initially gained will be contacted to ensure that objections are not raised for the 73 switches once submitted.
If any Market Participants identify scenarios where an objection has not been submitted after the shortened objection window but should have, please raise an incident via the normal process.
As advised, corrective work has been completed and Non-Processing Days have now been added to CSS for 2024 going forward.
Communications and Information:
All data analysis has been completed with 73 confirmed switches impacted. Incidents have been raised for all the losing parties with details including whether sites are domestic/ non domestic
Impacted switches will be tracked to ensure no issues arise, the next update will be provided 15/01/2024.
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Initial Communication - Published 09 January 2024 (17:30)
Description:
Non-Processing Days for 2024 were not added to CSS prior to the start of the year (bank holidays and weekends).
Any switches with an objection window closure date of 1st, 2nd, 6th, 7th and 8th of January may be impacted. Therefore switches submitted may have not had the full two day objection period, taking into account bank holidays and weekends.
Analysis has found that 43,691 switches processed on the dates provided. Of these, it has been identified an objection was sent after the objection window closure for 73 switches, the remainder of the switches processed successfully.
Guidance on the rectification of these switches will be issued in due course.
Corrective work has been completed and Non-Processing Days have now been added to CSS for 2024 going forward.
Communications and Information:
Data is being collated and validated to be shared with Market Participants, further details will be provided as soon as possible
Regular updates on the investigations progress will be provided, with the next update 11/01/2024.
