The Energy Ombudsman is an independent service, approved by Ofgem, that provides help to resolve disputes between energy companies and consumers.

Consumers can complain to the Energy Ombudsman if 8 weeks have elapsed since their original complaint and no resolution has been reached.

Energy Suppliers have an obligation to tell consumers how to contact the Energy Ombudsman at 8 weeks or when a ‘deadlock’ has been hit.

Ombudsman's decisions are final and can include making a company correct a problem and payment of compensation.