Welcome

The current contracts for Enquiry Services are due to expire in July 2025, with the option for RECCo to extend them until July 2027. Considering the changing energy landscape with the introduction of the Central Switching Service and the ongoing deployment of the Market-Wide Half-Hourly Settlement Service, it is important to decide on the best strategic direction for the development of the Enquiry Services leading up to the 2027 contract milestone and the final expiration of the current contracts.

On Friday 21 June, MAUs for the Gas Enquiry Service (GES) were advised that upgrade works to re-platform GES were planned over the weekend of 22-23 June.

Due to a few issues being identified following the upgrades, the GES Service Provider has decided to implement a partial rollback to legacy platforms while fixes are identified. The GES Portal and the Supply Point Switching (SPS) API are back operating on the legacy platform, whereas the Supply Point Enquiry (SPE) and Meter Point Enquiry (MPE) API services continue to run on the new platform.

Do you have experience with the Switching arrangements? RECCo want to hear from you!

Ofgem introduced the Switching Incentive Regime in April 2023, a performance incentive regime for the Data Communications Company (DCC) for its roles in delivering the Switching arrangements to the retail energy market. DCC has three roles under the enduring switching arrangements: the Central Switching Service Provider, the Certificate Authority and the Switching Operator.

RECCo is required to support Ofgem by assessing DCC on its customer engagement measure and users’ satisfaction with the service. To support this, we require feedback from Retail Energy Code (REC) Parties.

If you're a REC Party involved in switching, we kindly request that you participate in a confidential survey. The survey will take approximately five minutes to complete and will aid Ofgem in assessing DCC's customer engagement performance. The survey closed at 5pm on Thursday 6th June 2024.