No, the government requires that smart meters are offered by energy suppliers to all small businesses and homes, but smart meters are not a legal requirement.
Therefore it’s not compulsory to have a smart meter installed, and whether you accept one is completely up to you.
What should I do if there is a fault with my smart meter?
If there are any issues with your smart meter, or the equipment such as the In Home Display (IHD), it is your supplier’s responsibility to investigate.
If the site engineer identifies a fault during the installation, you will be informed what the problem is and advised what will happen next.
You will be provided with contact details in order to report faults.
You will be given a timescale when the fault is likely to be resolved, and contact details in order to check the progress of the resolution.
You will be provided with the ability to feedback on their installation experience. This can be written, electronic or verbal. The supplier should act on the feedback to improve the installation experience.
Can I complain to my supplier?
If you are unhappy about your smart meter installation get in touch with your energy supplier.
Your supplier’s obligations can be seen within each section of the SMICoP Code, which outlines what energy suppliers must do when installing a smart meter to homes and small businesses.
your supplier should provide you with contact details in case you any complaints, as well as explain who you can go to in order to get redress.
your supplier must have arrangements in place to handle and resolve complaints in a timely manner.
I want a smart meter installed. How can I organise an appointment?
Contact your energy supplier to arrange a smart meter installation, through their website, app or telephone services.
Your supplier will agreed a time and date for the installation with you, explain what you should expect, roughly how long it will take and if there’s anything special you need to do before the visit.
Citizens Advice is a network of charities that provide people with information about lots of topics, including energy.
FAQs about what SMICoP does
What is SMICoP?
The Smart Meter Installation Code of Practice (SMICoP) is a regulatory code that was developed to deliver the Licence requirement for energy suppliers to follow an approved installation code of practice when installing the first smart meter for domestic and micro business customers.
The code sets out the minimum standards to be followed by Suppliers and their agents throughout the installation process.
What is the purpose of SMICoP?
The main objectives of the SMICoP are to make sure customers
receive a high standard of service throughout the installation process, and
know how to use and benefit from the smart metering equipment, improving the energy efficiency of their home or business.
SMICoP supports the delivery of the behavioural obligations required to meet smart metering implementation programme (BEIS) policies. These programme policies include offering an In Home Display (IHD), Energy Efficiency Guidance and to provide the opportunity for the Customer to have a demonstration of the Smart Metering System installed (Meters and IHD – if taken).