If there are any issues with your smart meter, or the equipment such as the In Home Display (IHD), it is your supplier’s responsibility to investigate.
If the site engineer identifies a fault during the installation, you will be informed what the problem is and advised what will happen next.
You will be provided with contact details in order to report faults.
You will be given a timescale when the fault is likely to be resolved, and contact details in order to check the progress of the resolution.
You will be provided with the ability to feedback on their installation experience. This can be written, electronic or verbal. The supplier should act on the feedback to improve the installation experience.