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Welcome
Welcome to the REC Portal |
| The REC Portal is the digital home of the Retail Energy Code and the REC Code Manager. Welcome to our platform. |
REC Information
| Useful Shortcuts |
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Looking for answers? Click here to visit the REC Wiki or get in touch via our Service Desk |
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Energy customer with questions about the market? Click here to visit our Consumer Hub containing information designed to assist you |
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Access the REC and REC Schedules Click here to access PDF versions of the REC documents - no account required |
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Visit the REC Metering Hub Click here to view information about REC metering arrangements in one handy area |
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Visit the Energy Theft Reduction Hub Members with relevant permissions can access theft related information here |
Visit our Service Desk page for support
Latest News
REC Portal Release Notes - 30 November 2023
The next deployment of changes is being prepared. The changes are summarised below. If you have any questions, please contact enquiries@recmanager.co.uk.
| Name | T3.5.12 |
| Date | 30 November 2023 |
| Time | 5pm |
| Summary | This release seeks to enhance the email notification process through the REC Portal, specifically around when they are triggered and ensuring all Portal users receive them when appropriate. There is also an enhancement being implemented around updating the status of particular REC Portal actions. |
| Detail of Change #1 |
Reminder Notifications are being triggered when the status is ‘Pending’ An error was found which meant portal users were receiving reminder email notifications when the status of their RFI was ‘Pending’. This also affected the Remediation Tracker and Training, Survey and Forms tabs within the Performance Assurance area. The fix will ensure portal users only receive these reminders when the status is ‘Open’ and the due date has been reached and not when the status is ‘Pending. |
| Detail of Change #2 |
Notification skipping users in a group send, e.g for RFIs. An error was found which meant that some users were not receiving reminder notifications. This was a result of email server configuration relating to concurrent messaging and has been fixed in the portal code. This impacted the RFI & Queries, Your Files, Remediation Tracker and Training, Surveys and Forms tabs within the Performance Assurance area. The fix implemented will ensure all reminder notifications are sent to all the appropriate users. |
| Detail of Change #3 |
Updating Statuses for RFIs An error was found which meant when two or more calendar events were created in the portal with the same due date, the status of ‘Open’ and ‘Pending’ could only ever be changed for the first calendar event. This impacted the Home, Remediation Tracker and Training, Surveys and Forms tabs. The fix implemented will ensure the status of all calendar events can be correctly updated moving forward. |
Latest REC Podcast Out Now
The Code Manager is pleased to publish its latest podcast.
Listen in by clicking this link.
You can see previous podcasts published by the Code Manager by visiting our podcast page. New podcasts will be published each fortnight and will be uploaded to this page.
REC Portal/EMAR UX Project
As part of our commitment to improve ways of working we are looking to identify potential improvements to the usability of the REC Portal and EMAR online services. We are therefore offering users of these platforms the opportunity to discuss your experience and feedback directly with us.
You are invited to participate in a one-hour online interview, where you will be given the opportunity to discuss how you feel about the usability of the REC Portal and EMAR with a member of the Code Manager team. This will not be a test of your ability to use these website functions, but an informal conversation to demonstrate how you currently use these REC services and what improvements you think could be made.
Interview sessions will take place between 27 November 2023 to 08 December 2023. Please contact enquiries@recmanager.co.uk to express your interest and we will be in touch with you to book an interview slot.
Alternatively, we will be hosting a virtual focus group on 07 December 2023 (13:00 – 15:00), enabling a collaborative group discussion about the types of features you are looking for from the service. Please email enquiries@recmanager.co.uk to request your space at this session. Please note that spaces are limited, so you are encouraged to reserve your space early.
If you are not able to attend any of these sessions but still have feedback that you wish to provide, please consider taking this short online survey: https://lnkd.in/eSV-XWKM
Performance Assurance Dashboard Survey
Please help us improve our service by completing this survey about your use and opinions of the Performance Assurance dashboard. The dashboard is intended to make our performance assurance work more transparent and understandable, and we are seeking feedback on how we can make the dashboard better and easier to use.
If you are a user of the dashboard, we would greatly appreciate it if you completed this survey, it should only take 5-10 minutes to complete