Sometimes your information may be incorrect on the enquiry services. When this happens your Energy Supplier will tell the companies who manage the services to update the information. They are called Electricity Retail Data Agents and Gas Retail Data Agents. Only they can update the enquiry services. Your Energy Supplier and the REC Code Manager do not hold access to be able to do this.
Your Energy Supplier should only request to change information if they are sure it’s correct, so they will need to investigate the issue before sending the changes. Sometimes you, or your Energy Supplier, will need to take further action before the Gas and Electricity Enquiry Services can be updated, for example making sure your address on Royal Mail is correct.
If you have asked for your information to be updated and it hasn’t been completed, the best thing for you to do is speak with your Energy Supplier and raise a complaint if you remain unsatisfied.
If your supplier does not resolve your complaint within 8 weeks you can raise a complaint with the Energy Ombudsman by clicking the following link Complain Now