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Need Help? 

Below is a list of resources available for advice about debt, energy efficiency or grants





Ofgem, Energy UK, Citizens Advice 'Help With Bills' Guidance
England, Wales and Scotland
Documents produced by cross-industry organisations intended for front-line advisers to help them to answer questions, give the right advice and signpost people to where they can get help

Your Local Council
England, Wales and Scotland
Responsible for some Government schemes. May be able to offer support with your bills, and help you access home efficiency upgrades
Find their contact details via 

Citizens Advice
England and Wales
Offer advice on energy bills, resolving energy complaints, income maximisation, energy efficiency, benefits and debt
 Freephone: 0808 223 1133
Textphone: 18001 followed by the helpline number

Energy Ombudsman
England, Wales and Scotland
Gives independent and impartial decisions on complaints

Advicelink Cymru
Provide advice on Welsh benefits and support schemes
 Freephone: 0800 702 2020
(Monday to Friday, 9am to 5pm)

National Energy Action
England and Wales
Advice on energy efficiency and fuel poverty

England and Wales
Advice on energy efficiency and fuel poverty

England, Wales and Scotland
Can put you in touch with an advice or advocacy service near you

England, Wales and Scotland
Advice on debt

National Debtline
England, Wales and Scotland
Advice on debt

Age UK
England, Wales and Scotland
Work with older people to improve their wellbeing and quality of life 
 Freephone: 0800 169 6565 

Christians Against Poverty
England, Wales and Scotland
Churches across the UK are committed to tackling the causes of poverty in their local area by providing free debt help and community groups

Fuel Bank Foundation
England, Wales and Scotland
Fuel Bank Foundation provides emergency financial support through our network of partners. We identify people who cannot afford to pre-pay for their fuel or energy

England, Wales and Scotland
Mencap’s free helpline service offers advice and support for people with a learning disability, and their families and carers 
 Call: 0808 808 1111 

Fair by Design (part of the Barrow Cadbury Trust)
England, and Wales
Fair by Design is dedicated to ending the poverty premium. Our Venture Fund provides capital to help grow innovative ventures that are developing products to make markets fairer

Citizens Advice Scotland
Offer advice on energy bills, and someone could take on your case if you are in a vulnerable situation
 Freephone: 0800 028 1456 
Money Map service: 

Advice Direct Scotland /
Provide free, practical, and impartial advice and information on a range of subjects, including energy and debt-related matters to the citizens of Scotland
 Freephone: 0808 196 8660 

The Wise Group
Provide free, impartial energy advice and advocacy support

Money Advice Scotland
Provide free information and support on a wide range of debt-related issues and are authorised and regulated by the Financial Conduct Authority (FCA)
 Call 0808 196 2316 

Energy Supplier Grants

British Gas Energy Trust

Scottish Power Hardship Fund

Ovo Energy Fund

E.ON Energy Fund

E.ON Next Energy Fund

EDF Energy Customer Support Fund

Bulb Energy Fund

Octopus ‘Octo Assist Fund’

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