Common Question |
Helpdesk to Contact |
I want to become a Gas Enquiry Service / Electricity Enquiry Service user |
REC Service Desk |
I can’t access the REC Portal or need to change my permissions |
REC Service Desk |
The Gas Enquiry Service is not working |
Xoserve |
The Electricity Enquiry Service is not working |
C&C Group Support Helpdesk |
I am sending messages through the CSS and not getting a response |
Switching Service Desk |
I can’t upload information to the REC Portal |
REC Service Desk |
When is the next Change Panel |
REC Service Desk |
I want to discuss my REC invoice |
RECCo |
How do I raise a Change Proposal |
REC Service Desk |
The REL address on the Enquiry Service is wrong |
Switching Service Desk |
The portfolio information on the Electricity Enquiry Service /Gas Enquiry Service is wrong |
REC Service Desk |
What reporting obligations do I have |
REC Service Desk |
I have a query about EMAR |
REC Service Desk |
I want to access Green Deal data |
REC Service Desk |
I am not a CSS User but want to access the Switching Portal |
Switching Service Desk |
I need help on a CSS process |
Switching Service Desk |
I need help to understand a REC Schedule |
REC Service Desk |
I want to find out who sits on a committee |
REC Service Desk |
I need to query REL data |
Switching Service Desk |
I am getting a data validation error in response to a message on the CSS |
Switching Service Desk |
How do I respond to a REC Change Impact Assessment or Consultation |
REC Service Desk |
I want to add additional REC Portal users |
REC Service Desk |
I want to add additional users to the CSS Portal |
Switching Service Desk |
The data on my CSS provided report is incorrect |
Switching Service Desk |
I am getting an error when requesting a CSS Security Certificate |
Switching Service Desk |
I want to understand my obligations |
REC Service Desk |
What do I need to do to get access to a REC Service |
REC Service Desk |
What is SDES and SDEP |
REC Service Desk |
I’m having an issue with SDEP |
REC Service Desk |
I want to report Electricity Theft |
Stay Energy Safe or 0800 023 2777 |
I can’t access the Green Deal Central Charge Database |
REC Service Desk |
How do I set up a new MAU on the Electricity Enquiry Service / Gas Enquiry Service |
REC Service Desk |
I am a premise owner and I wish to contact a SIP |
REC Service Desk |