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REC Service Desk

Contact the REC Code Manager about all things REC. If you need help with becoming a REC party or accessing REC services such as Portal, Green Deal, Enquiry services and CSS, please reach out by clicking the button below.

We can also assist you with technical arrangements such as EMAR, REC Performance Assurance and any REC Changes.

For any enquiries that sit outside of the REC, you may want to contact these helpdesks

Switching Service

Use the Switching Service Management System to get help and support with any technical queries about switching, including data, any of the Switching Arrangements and CSS availability.

Note - Distributor settlement exceptions (e.g. Profile Class mis-matches) should be raised directly with the relevant Energy Supplier, rather than via the CSS. 

 

Electricity Enquiry Services and SDEP

To get access or information about EES or SDEP,  please contact us at the REC Service Desk.

If you have a technical issue on EES or SDEP please contact C&C Group Support Helpdesk by clicking the link below.

Gas Enquiry Services

To get access or information about Gas Enquiry Services,  please contact us at the REC Service Desk.

If you have a technical issue on the GES, please contact Xoserve by clicking the link below.

Not sure which helpdesk to use?

Common Question Helpdesk to Contact
I want to become a Gas Enquiry Service / Electricity Enquiry Service user REC Service Desk
I can’t access the REC Portal or need to change my permissions REC Service Desk
The Gas Enquiry Service is not working Xoserve
The Electricity Enquiry Service is not working C&C Group Support Helpdesk
I am sending messages through the CSS and not getting a response Switching Service Desk
I can’t upload information to the REC Portal REC Service Desk
When is the next Change Panel REC Service Desk
I want to discuss my REC invoice RECCo
How do I raise a Change Proposal REC Service Desk
The REL address on the Enquiry Service is wrong Switching Service Desk
The portfolio information on the Electricity Enquiry Service /Gas Enquiry Service is wrong REC Service Desk
What reporting obligations do I have REC Service Desk
I have a query about EMAR REC Service Desk
I want to access Green Deal data REC Service Desk
I am not a CSS User but want to access the Switching Portal Switching Service Desk
I need help on a CSS process Switching Service Desk
I need help to understand a REC Schedule REC Service Desk
I want to find out who sits on a committee REC Service Desk
I need to query REL data Switching Service Desk
I am getting a data validation error in response to a message on the CSS Switching Service Desk
How do I respond to a REC Change Impact Assessment or Consultation REC Service Desk
I want to add additional REC Portal users REC Service Desk
I want to add additional users to the CSS Portal Switching Service Desk
The data on my CSS provided report is incorrect Switching Service Desk
I am getting an error when requesting a CSS Security Certificate Switching Service Desk
I want to understand my obligations REC Service Desk
What do I need to do to get access to a REC Service REC Service Desk
What is SDES and SDEP REC Service Desk
I’m having an issue with SDEP REC Service Desk
I want to report Electricity Theft Stay Energy Safe or 0800 023 2777
I can’t access the Green Deal Central Charge Database REC Service Desk
How do I set up a new MAU on the Electricity Enquiry Service / Gas Enquiry Service REC Service Desk
I am a premise owner and I wish to contact a SIP REC Service Desk