Energy Code (REC) arrangements concerning Energy Theft are
designed to support Energy Suppliers in complying with their
obligations in Condition 12A of the Energy Supply Licence. This
Condition includes that Energy Suppliers individually, and in
cooperation with other Energy Licence holders, detect, investigate
deter and prevent Energy Theft.
The REC Board maintains a Theft Reduction Strategy designed to
support Energy Suppliers in minimising Energy in accordance with the
objective set out in Condition 12A of the Energy Supply Licence and
also based on an up-to-date cost-benefit analysis.
that the ETTOS Service Provider provides the Energy Theft Tip Off
Service (ETTOS). This is described in separate guidance.
The Theft Risk Assessment Service (TRAS) is the service via which
Energy Suppliers are intended to maintain the arrangements required by
Condition 12A of the Energy Supply Licences. The original TRAS
procurement has now expired. For further detail please refer to Schedule 7 – Energy Theft Reduction, Annex 2.
Manager administers the Theft Detection Incentive Scheme (TDIS) on
behalf of RECCo.
This includes working with RECCo to determine targets, administering
monthly and annual reporting, and escalating issues where the Energy
Theft Tip Off Service (ETTOS) reports are not accessed in line
with the Unbilled Energy Code of Practice.
The Scheme applies to all Energy Suppliers and all Metering
Points (Electricity) and/or Supply Meter Points (Gas).
For further detail please refer to Schedule
7 – Energy Theft Reduction, Annex 3.
The REC Board maintains a methodology for determining the amount
of gas or electricity which was the subject to an event Energy Theft
taking place in Great Britain (the Theft Estimation Methodology).
It can be used as the conclusive means of determining the amount
of gas and/or electricity which was the subject of Energy Theft. The
REC Board will periodically review the methodology in consultation
with interested persons and report annually on Confirmed Energy
Thefts, the amount of gas and/or electricity which was the subject
of such Energy Thefts, and the progress that is being made in
reducing that figure.
The Methodology is available via the REC Portal.
The REC Theft Target Methodology is established and maintained by
the Code Manager as of the 1 April 2023. It is used to determine the
Supplier targets for identifying instances of theft in relation to the
TDIS. The objective of this methodology is to set targets that result
in a net benefit to consumers as compared to taking no action,
considering the likely cost of identifying a Confirmed Energy Theft.
The Theft Target Methodology for the 2023-24 Reporting Year is
available here. Targets for the 2023-24 were published on
the 28 February 2023 via the Performance Assurance Dashboards.
Energy Suppliers are required to submit Theft Outcome files via
the REC Portal on the first working day of each month to allow the
REC Code Manager can administer the TDIS. The files are required to
include all confirmed thefts closed in the applicable month, as well
as any investigations opened or updated in that month.
The file format of the Outcome files can be found in the
Performance Assurance Report Catalogue, published on the ‘Operational
Documents’ tab of the REC Portal.
The reporting timeframes Suppliers are required to adhere to are
If you find your file is rejected on upload, please refer to the
Validation Wiki page for further background and guidance.
The REC Code Manager processes the Theft Outcome files submitted
by Energy Suppliers each month and reports on the number of
investigated and confirmed thefts through the Performance Assurance
dashboard. Suppliers should review the dashboard monthly to confirm
the information reported matches expectations. If there are
differences in the figures reported to that expected, please report
this to the Code Manager via the REC Service Desk within 10 working
days of dashboard publication.
The REC Code Manager will aim to publish the results for the
Reporting Year by the end of July, after the closing of the final
query window. Incentive payment amounts will be communicated to each
Party individually within 144 days of the end of the Reporting Year.