Operational Account Manager (OAM)
The Operational Account Managers (OAMs) are part of the REC Code
Manager's stakeholder engagement team which guides the entry and
exit of REC Parties through the REC and all the processes in between.
The OAMs are the front-line information providers to REC Parties and
work with Parties to ensure everyone is aware of timescales and
responsibilities and has the relevant guidance and training to assist
in meeting their REC obligations. The OAMs also work with all the
relevant service providers including the Central Switching Service
Enquiry Service (EES) and Gas Enquiry Service (GES).
When you accede to
the REC you
will be provided with a named OAM who will become your primary
contact. If you are unsure who your OAM is you can contact the Service
Desk who will be more than happy to assist you.
From August 2023, the Code Manager has extended the provision of
the OAM service to cover non-Party REC Service Users (currently
excluding TPIs and Non-Domestic Consumers (NDCs)), to support with
their understanding of the REC Portal, Products, services, access
requirements and queries.