A Contract Manager is an individual associated to a REC Party who has
specific responsibilities defined within the Retail
Energy Code. Every REC Party is required to assign at least one
Contract Manager. Contact details for all Contract Managers are held
on the REC Party Register.
Clause 24 of the REC
Main Body explains that the role of the Contract Manager is to
‘monitor and manage general matters arising…on behalf of [its] Party’,
where those matters are associated to the REC.
Generally, the Contract Manager is expected to be the first point
of call between the REC Party and the Code
Manager. They are expected to be responsible for receiving
information from the Code Manager and ensuring that information is
shared with appropriate people within their organisation.
The Contract Manager is an automatic recipient of certain Code
Manager communications including the REC Weekly Bulletin.
Specifically, throughout the REC the Contract Manager role has
certain defined responsibilities related to sending and receiving
information. Examples include:
REC Parties notify the Code Manager of their initial Contract
Manager during the Accession process
(through its Accession Agreement).
In addition to the Contract Manager, REC Parties are also entitled
to appoint multiple Operational
Contacts to receive messages and queries specific to REC Services
or processes. Operational Contacts can be found listed on the
Operational Contacts Register on the REC Portal.
REC Parties must ensure they keep contact details up to date and
must notify the Code Manager of any changes to their nominated
Contract Manager. To notify the Code Manager, a REC Party should raise
a ticket with the Service
Desk on the REC Portal.
Users who have the role of nominated Contract Manager for their
organisation will be given the Contract Manager role on the REC Portal.
In addition to the standard permissions associated with a REC
Portal User, those associated with a Contract Manager role can access
the Operational Contacts Register within the Party Operations area.
If you are a Contract Manager and believe that you do not have the
correct REC Portal access level, please raise a ticket via the REC
Portal Service Desk.