The REC Portal is the online platform which acts as a repository to
all information relevant to the Retail
Energy Code. Launched on 01 September 2021, it is designed to
facilitate the dissemination of code information, and promote
effective two-way communication between the Code
Manager and code users.
The Code Manager is required to design, build and maintain a
digital REC Portal, which acts as the website for the code and
facilitates the digital exchange of relevant information between
stakeholders. The initial solution requirements were agreed by
Energy Code Company during code mobilisation, and the first
build of the REC Portal was deployed on 01 September 2021, in parallel
with the establishment of the full Code Manager service.
Various clauses of the Retail Energy Code and its associated
products set out requirements for information to be hosted on the REC Portal.
Following the initial release, subsequent iterations have been
deployed in tranches, agreed in conjunction between the Code Manager
and RECCo. In February 2022, the REC Portal was deemed to have met the
initial build requirements, and consequently, the enduring processes
for innovation were put into place by the Code Manager.
The REC Portal is designed to be comprehensive digital information
for all information relevant to the REC and REC
Parties. Its functions include, but are not limited to:
- Access to code documentation in both traditional (PDF)
formats and digital formats (via the Energy
Market Architecture Repository).
- Provision of a
register of REC Parties and REC Service details, and contact
- Digital workflows facilitating code processes
including Accession, Withdrawal, Change
Management, and Performance Assurance Reporting
- Hosting of
information relevant to REC
Committees, including meeting dates, agendas, minutes
- A home for knowledge, training, news and events pertinent to the
- Access to an online Service
Desk allowing stakeholders to raise tickets with the Code
Manager for resolution
Whilst the REC Portal is built with principles encouraging
openness of information, it is sometimes necessary to restrict
information to certain user types. Anyone can create a basic user
account. An organisation's appointed Master Admin User is
responsible for assigning additional permissions, for instance with
respect to Contract
Manager level status or Performance Assurance User roles.
The Code Manager is committed to providing continuous improvement
through the REC Portal and encourages stakeholders to advise them when
they have ideas about how the Portal service could be enhanced. A Continuous Service Improvement area provides a
form for Portal
users to leave feedback.
If you have come across an issue or defect that is preventing
proper use of the Portal, you are strongly advised to contact the
Service Desk to ensure that your issue can be dealt with in the most
efficient way and in accordance with agreed service levels.
Main article: REC
The Code Manager is embedding processes which will allow periodic
enhancements to be deployed into the REC Portal through tranches. The
Code Manager aims to deploy four major releases each year. The content
of releases will be planned ahead of time and will be communicated to
Portal users well in advance of deployment. Where downtime is required
to deploy changes, the Code Manager will schedule this outside of
normal working hours to minimise disruption.
Details of previous releases and planned future releases are held
on the Continuous Service Improvement page.
The Code Manager has published a REC Portal User Guide to support you in using
the service. It includes information on setting up user accounts, the
different user roles, profile and setting configuration, and minimum